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Caring for your candle

To ensure the longevity and a quality burn of your candle, we suggest when lighting for the first time, burn for the recommended minimum time to prevent tunnelling, and to imprint the candle memory.

Refer to your candle instructions for recommended burn time for your candle size.

  • Before each burn, trim wick to 5mm to promote an even burn, steady flame and limit mushrooming of the wick.
  • Allow the candle to cool before relighting, and before cutting the ball at the end of the wick.
  • Keep candles away from sunlight and heat sources – candles will lose their scent and may discolour when placed in direct sunlight.
  • Simply wipe the black that may occur inside the jar, if any, with a damp cloth.
Caution when using your candle
  • DO NOT burn your candle for longer than 4 hours at one time. This can damage the wick and cause an undesirable burn.
  • DO NOT leave your candles unattended and placed away from draft, children and pets and always place candles on a heat-resistant base and set on a level stable surface.
  • DO NOT burn your candle all the way to the bottom of the container. Ensure you leave minimum 1cm of wax remaining in the container to avoid container overheating and potentially cracking.
Extending the life of your candle
  • Clean your candle after it is finished.
  • Simply use hot water and wipe out the remaining wax.
  • Or place in the freezer for 20 minutes, the wax should pop out.
  • Please dispose wax in the bin, not down the drain.
  • Return to CandleXchange for an exchange.
Burn Time
  • To ensure the longevity and a quality burn of your candle, we suggest you follow recommended burn times to ensure full burn of your candle (see below).
  • We do not recommend burning your candle for longer than 4 hours.
  • Soy wax has a memory so if you don’t achieve a full burn, your candle is likely to tunnel.
  • Trimming wicks and cleaning the vessel prior to each burn will assist in achieving maximum candle life.
  • Do not burn your candle all the way to the bottom of the container. Ensure you leave minimum 1cm of wax remaining in the container to avoid container overheating and potentially cracking.
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Candle
Capacity
First Burn Time
Ongoing Burn Time
Total Burn Time
300g Glass
320ml
45 mins
1-4 hrs
55-60 hrs
400g Glass
460ml
1.5 hrs
1-4 hrs
65-80 hrs
700g Ceramic
800ml
2 hrs
1.5-4 hrs
95-120 hrs
1.5kg Glass
1.8L
2.5 hrs
1.5-4 hrs
120-160 hrs